The shortest path from signing up to your first printer-free return.
In Settings, set the return window, the refund deadline and who pays for shipping. Fill in the return address — it goes on the label and into the customer's confirmation.
Under Carriers, switch on the drop-off options. Start with the InPost locker — it accepts a parcel with just a code, so the printer problem disappears.
Four or five of the most common ones is enough. They feed the report that shows which product always comes back for the same reason.
Under Widgets, create the withdrawal button and paste the snippet into your terms page and post-purchase email. That is all it takes for requests to start arriving.
An integration with Shoper, WooCommerce, BaseLinker or Allegro makes order lines fill themselves in. Without it everything still works, the form is just longer.
With InPost lockers, ORLEN Paczka and the InPost courier — no. They get a drop-off code by email and give it at the point. GLS and Poczta Polska do require a label; we send it as a PDF.
You decide: the customer at drop-off, the shop from a prepaid pool (free returns), or a mixed model — the customer pays and you refund the cost together with the price of the goods. For a complaint caused by the shop, the shop always pays.
You generate it under Widgets and paste it on your site. It leads to a form with the withdrawal statement pre-selected, and we record the date it was submitted — that is when your statutory refund deadline starts.
No. Without an integration the customer types the products in and the request is just as valid. An integration shortens the form, because order lines fill themselves in.
No, and they should not. They get a link to their return by email — that is where they check the status, pick a carrier and collect the drop-off code.
It is stored encrypted (AES-256-GCM) and only your team sees it in the panel. It never leaves through the API or the CSV export.